Reputation management traditionally focused on Google search results. Today, brands face three distinct surfaces: the Google SERP, AI Overviews, and standalone AI tools like ChatGPT. Each requires a different strategy. This article explores why a single approach is no longer effective and outlines a complete reputation management strategy for the AI era.
AI Visibility is your brand's share of the answer in ChatGPT, Claude, Perplexity, Gemini, and Google AI Overviews. The metric is Citation Share. A definitive guide to the discipline.
Inside the communications operation that turned a research lab into the company defining a category.
The pet category is a $158 billion U.S. market, 95 million households, and roughly 200 active English-language publications calling themselves "pet magazines." Print circulation rankings, Domain Authority scores, and "Top 45" listicles do not predict which of those outlets actual
The question shows up in nearly every brand strategy meeting now: how do we get ChatGPT to mention us? The honest answer is more useful than the marketing-pitch version. Here is what the available evidence supports about how citations get made and what communications teams can ac
The first impression for an IPO is no longer a pitch deck, it's a synthesized paragraph generated by AI. This article explains how to optimize your company's digital footprint for ChatGPT and other AI engines to ensure a successful roadshow.
The consumer PR funnel gained a new first stage in 2026: the AI query. Before a shopper reaches search or a store, they ask ChatGPT, Claude, Perplexity, or Gemini what to buy and receive a shortlist. A brand absent from that shortlist exits the funnel before it formally begins. Earned coverage now serves two functions — it drives human awareness and supplies the source material AI engines use to assemble the shortlist. The AI-First Funnel has four stages: AI query, verification, consideration, and purchase. Effective PR now needs to be structured and written for both human understanding and AI retrieval.
In an environment where AI retrieval is increasingly shaping how buyers, investors, journalists, and prospective hires form first-pass impressions, the audit most CMOs have not yet run is the one they need most. Most CMOs have never asked ChatGPT what it thinks about their own brand.
Citation Share is a new metric for the AI era, tracking brand mentions in AI engine responses. This article outlines a methodology to measure your brand's Citation Share across platforms like ChatGPT, Claude, Perplexity, and Gemini, providing insights for PR and marketing strategies.
The most useful AI tools for communications teams in 2026 fall into five jobs: building (Lovable, Bolt, v0 for sites and microsites), writing and research (AI assistants like Claude and ChatGPT, plus Perplexity for sourced research), creative production (tools for v…