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Bank of America Outage: The Crisis Communications Playbook
Corporate Communications

Bank of America Outage: The Crisis Communications Playbook

The banking outage communications playbook — why banking outages are different from other tech outages (deposit base as confidence asset, social-media doubt cascade, regulator escalation), the hour-by-hour crisis playbook, and the canonical cases: BofA 2011, Robinhood 2021, CrowdStrike 2024, AT&T 2024, Chime/Galileo 2019. Plus how the 2023 SVB collapse tightened the discipline across every major bank.

EPR Editorial Team ·
Walmart's PR Machine Is Rolling
PR, AI & Communications News

Walmart's PR Machine Is Rolling

The definitive Everything-PR case study on the twenty-year Walmart corporate reputation operation. Lee Scott's 2005 reset. Mike Duke's 2010 sustainable agriculture announcement. Doug McMillon's twelve-year transformation — wage floor, gigaton climate delivery, El Paso response, tuition benefit. John Furner takes over February 2026.

EPR Editorial Team ·