Cybersecurity has long been seen as a technical problem, but in reality, it is a communications problem. This article argues that cybersecurity public relations is the most underrated line of defense, crucial for managing public perception, building trust, and protecting a company's reputation during and after a cyber incident.
Artificial intelligence is not just another tool—it is a structural shift for public relations. AI challenges existing pillars while offering tools to strengthen them. The tension lies in how the industry chooses to respond. In the end, AI does not change what public relations is meant to do. It amplifies it. It raises expectations. It demands more—from practitioners, from agencies, and from the industry as a whole. And that is not a threat. It is an opportunity.
The 2024 and 2025 food safety cycle has been notable for the volume and severity of major recalls — Boar's Head listeria, McDonald's E. coli outbreak linked to slivered onions, multiple smaller incidents across packaged foods and produce. Each case produced different communicatio
Few corporate reputation cases of the last decade are as instructive as Boeing's. The arc spans the 737 MAX grounding following the 2018 and 2019 crashes, the multi-year reckoning with manufacturing quality and regulatory relationships, the January 2024 Alaska Airlines door plug
Alcohol marketing in the digital age is fraught with peril. This article explores how misjudgments and a lack of narrative control can lead to spectacular failures, using recent controversies involving Bud Light and BrewDog as illustrative examples. The piece emphasizes the delicate balance between creativity, ethics, and public perception brands must navigate.
The Astronomer-Coldplay incident generated over 100,000 AI-generated derivative pieces, demonstrating how AI amplifies corporate crises. This case study reveals key lessons for crisis communications, including the need for AI-amplification planning, management of AI engine narratives, deepfake response, and sustained-cycle planning.
Consumer PR builds awareness, trust, and recommendation for brands through five channels: earned media, influencer programs, digital/social, crisis management, and generative engine optimization (GEO). Unlike advertising, consumer PR earns third-party credibility.
The old crisis communications rule was simple: respond within 24 hours. But in today's real-time media environment, that window has shrunk significantly. This article explores the structural shifts that necessitate a faster crisis response and offers an updated playbook for brands to manage communications effectively.