Managing a Brand Crisis

Between online misinformation, misleading advertisements, and social media trolls, today’s crisis management planners have to be prepared for any type of emerging disaster. Whether that’s on a familiar front or a new and unexpected one, the best way of managing a crisis is with a solid plan. These days, brands and crisis management planners have […]

TP Manufacturers Respond to Consumer Complaints

There are a lot of things missing from grocery and big box store shelves, but nothing has become more emblematic of the COVID-19 crisis than shelves without toilet paper. Panic buying caused sales of toilet paper to more than double what they were in March 2019. And, if anything, demand has only increased each day […]

China’s Handling of its PR Crisis

China, the most populated country in the world has been experiencing a backlash from some western countries over its handling of the COVID-19 pandemic. There has been a lack of trust with the official numbers that have come out of the country, and there has also been plenty of criticism over the country’s alleged withdrawal […]

Tapping a Crisis Management Firm in Times of Need

If a company is facing a serious problem that is threatening its reputation as well as many important relationships, it means it’s time for that company to get in touch with a crisis management firm.  A number of situations are valid reasons for concern when it comes to businesses working with crisis management firms, including […]

What PR Pros Anticipate in 2020’s Crisis Communication

Different PR pros hold different predictions regarding anticipated trends in 2020’s crisis communication. Some anticipate a rise in crisis preparedness, while others predict a rise in ethics in crisis management for various reasons. With the 2020 elections set to raise the need for crisis PR, crisis communicators will need to cut through the noise to […]

MANAGEMENT-CREATED CRISES

MANAGEMENT-CREATED CRISES

More than 70% of crises that make the headlines are caused by decisions that management has control over.  That was the conclusion of James Rubin and Barie Carmichael in their book, “Reset: Business and Society in the New Social Landscape.” What the authors pointed out are new and emerging sources for social risk.  They cited […]

CRISIS COMMUNICATION PLAN & PLAN

In an earlier article, we discussed how to begin drafting a plan by identifying the primary and secondary spokespersons. Here is a presentation of the next steps. The top topics to focus on were identified earlier and the plan should center around them.  Continue by gathering all current and pertinent information about each subject and […]

Post 9/11

September 11, 2001 is a day most in generation Z and any older generations will never forget.   A drone attack on the world’s largest oil refinery in Saudi Arabia just a few days after this year’s 9/11 memorial punctuated the possibility of even more crises to come. What Does That Prove? The latest drone attack […]

What Happened To Gas Prices

Recent news of drone strikes on the world’s largest oil processing plant in Saudi Arabia not only caused an immediate spike in gasoline prices at the pump but are also causing other issues. In the meantime, observers say it will be weeks before the operation is back to normal. Companies involved in transportation, as well […]

The Golden Rules of PR Crisis Management

At some point, no matter the industry, your business is almost guaranteed to have to face some sort of a public relations crisis. At the same time, your crisis management plan can be the difference between a hugely beneficial image boost, or a major blow to your brand that alienates your customers, business partners, and […]