Customer Loyalty by Generations

“Trust is earned, respect is given, and loyalty is demonstrated” is the first half of a quote by Ziad Abdelnour, Lebanese-born American financier. For many brands, customer loyalty can make a tremendous difference is how and whether that person’s friends and family follow the lead. But a survey in late 2019 by global marketing agency […]

After the Temporary Boom of the Holiday Season

While most merchants are prepping for the 2019 holiday season, they should also be thinking about next year.  And the thinking should not be as much about the 2020 holiday season but retaining current and any new customers they acquire. While holiday sales are important, building and retaining one’s customer base is critical to growing […]