
The CMO-Agency Trust Gap 2026: Why Clients Leave
Delivery dissatisfaction is the #1 reason clients fire agencies, cited by 48% of clients. Agencies rank it seventh. EPR maps the perception gap from five major industry surveys.

Delivery dissatisfaction is the #1 reason clients fire agencies, cited by 48% of clients. Agencies rank it seventh. EPR maps the perception gap from five major industry surveys.

88% of journalists delete off-beat pitches — but what happens when the beat no longer exists? EPR maps the pitch gap by beat. Sports, local, and books are in critical territory. September 2026.

BLS data: 315,900 PR specialists vs. 49,300 reporters — a 6.4-to-1 ratio, nearly double the 3.2-to-1 of 2004. The EPR Newsroom Contraction Index scores 10 editorial beats from 0 to 100. Sports (18), local news (24), and books (22) are in severe contraction. Updated August 2026.

HubSpot — a company that doesn't do PR — owns the AI-engine answer on how to pitch media. Citation Share Score: 90. PRSA: 20. The first study measuring whose pitching advice ChatGPT, Perplexity, and Gemini actually cite — and what the PR industry lost by not publishing openly.

Everything-PR Research documents twelve years of executive pay and leadership at the Public Relations Society of America, drawn from IRS Form 990 filings for William Murray, Joseph Truncale, Philip Bonaventura and Linda Thomas Brooks.

Darryl Salerno — a four-decade PR-industry veteran and founder of Second Quadrant Solutions — is asking the industry for help finding a living liver donor for his wife, Debbie.

An entire generation has entered the PR industry having never met a working journalist in person. This has led to a decline in effective media relations, with pitches, follow-ups, and exclusives often revealing a fundamental misunderstanding of journalistic practices. The article explores the structural problems contributing to this gap, how the industry's practices have suffered, and offers solutions for both agencies and clients to rebuild genuine journalist relationships.

The traditional retainer model for PR agencies is being displaced. This article explores new agency pricing models, including project-based, performance-tiered, and hybrid structures, driven by client procurement sophistication and AI-driven productivity changes.

The communications industry has a credibility problem with the executives it serves — and it has not been particularly successful at addressing it. Procurement complaints, talent flight, and what honest treatment would look like.

The senior PR talent landscape has been in motion since 2022, revealing nuanced patterns beyond the simple narrative of pros leaving agencies for in-house roles. This article explores the major flows, underlying forces, and emerging talent gaps within the PR industry.