City of Albuquerque Issues Digital RFP

The City of Albuquerque is soliciting proposals from qualified vendors to analyze, develop, implement and create the framework to sustain a new public website (www.cabq.gov). The City of Albuquerque’s website has been in existence since the late 1990’s and has grown to be one of the most visited websites in New Mexico, receiving over 14.5 million page views in the previous fiscal year. Today’s website is reliable, mobile-friendly, and highly utilized; however, the general consensus is that the website does not adequately represent the City or the people of Albuquerque.

This RFP aims to better tell the story about this great city through increased use of visual assets while preserving the elements of the website that make it so useful to those who rely on it for access to the information and services.

Background:

Albuquerque, New Mexico’s largest city, sits in the high desert. Its modern Downtown core contrasts with Old Town Albuquerque, dating to the city’s 1706 founding as a Spanish colony. Old Town is filled with historic adobe buildings, such as San Felipe de Neri Church, 5 museums, and shops selling Native American handicrafts. Nearby, The Indian Pueblo Cultural Center traces the area’s tribal history.

Scope of Work:

The scope of work will include the following criteria:

Phase 1 – Analysis

• Analyze the current website, www.cabq.gov.
• Conduct a needs analysis of department requirements.
• Develop final scope, design and requirements.
• Provide the Phase 1 analysis/assessment and requirements document.

Phase 2 – Develop and Implement

The list of desired features and parameters described below is being provided to help with the proposal development. Phase 2 will be executed using final requirements from Phase 1.

1. A website that is accessible via and fully functional for current and emerging device technology.
2. A website that is accessible in accordance with current and emerging standards, regulations and statutes including Americans with Disability Act and Section 508 of Rehabilitation Act of 1973.
3. A website that is user centric, content oriented, engaging and interactive.
4. A website that supports language translation services (e.g. Google Translate).
5. A website that gathers and provides extensive, non-personal analytics (e.g. Google Analytics, Crazy Egg) to City resources.
6. A homepage that is clean, creative and attractive, designed to be easy to update and change as web trends move forward.
7. A website that allows for department creativity in how the website looks, within established City style and content guidelines.
8. A website with the ability to intuitively add photos, animations and videos with current and evolving industry technologies for video uploading, embedding and playback and storage.
9. A website that is easy, efficient and securely incorporates current and emerging e-commerce and other online services.
10. A website that supports interaction with social networking technologies.
11. A website that is entirely in one open source content management system.
12. Tiered access to add/modify/delete dependent on skill level and content area.
13. An intuitive event and activity calendaring capability for inputting, displaying and expiring events, activities and public meeting information to include recurring events.
14. An intuitive event and activity calendaring capability for public searching and sharing of events, activities and public meeting information to include recurring events.
15. An easy to navigate information architecture that supports content centric security.
16. Awardee shall manage the hosting and underlying technology, including technology upgrades.
17. Website must comply with industry IT Security standards, must be fully encrypted (e.g. https:), utilize a content delivery network (e.g. Cloudflare) and be able to pass vulnerability assessments.
18. Best in class search capabilities that exclude outdated as well as unpublished content.
19. Capable of interfacing with other websites and software applications (e.g. RecTrac, OnBase, CRM, ABQtodo).
20. Capable of providing information based on user location (opt in only).
21. Adheres to current federal, state and City statutes and regulations.
22. Provides a central repository, separate from the content management system for photos, videos, etc.
23. Capability to interface with current and emerging voice assistants (e.g. Siri, Alexa and Cortana).
24. Capability to interface with current and emerging chatbot and textbot.

Due Date:

October 26th

Address:

City Hall (City of Albuquerque)

One Civic Plaza-8th Floor

ERP Training Room #8037

Albuquerque, NM 87103

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