Gain an Advantage with Competitive Intelligence

Gain an Advantage with Competitive Intelligence
Gain an Advantage with Competitive Intelligence

To any NFL team, gathering as much information about the competition is essential to winning. The six-time Super Bowl New England Patriots got caught videotaping signals of New York Jets’ coaches during a 2007 game in an incident dubbed Spygate, which resulted in fines and sanctions. The Pats were caught again in December for videotaping the sidelines of a Cincinnati Bengals versus Cleveland Browns game for what was to be part of a web series. They faced similar penalties. Whether the profession or industry, intelligence gathering is critical to success, and brands are no different. As many brands work to recapture revenue lost because of the pandemic, standing out in the crowded field and capturing a larger market are huge challenges. Competitive intelligence gives brands a chance to gain a winning edge and is a lot more than replicating a successful competitor’s strategy.

These three steps can help:

Goal Setting

Simple as it sounds, setting a business goal is paramount to any competitive intelligence plan. This goal is different than a monetary one but focused on what the brand hopes to derive from intelligence gathering. Is it about how to make its brand unique or the most cost-effective way to gain new customers? Or is it more about pricing strategy?

Target

This is the heavy lifting and where CMO’s and/or their staffs need to get out into the weeds. The kind of information to be collected is central to this segment and must match up with the designated goal.

For starters, marketers need to perform a SWOT analysis of their competitors. Why does Company A have an advantage over its competition? Where does Company B have a disadvantage compared to others? Look internally. What potential does the brand have to grow faster? What future problem could endanger the brand?

For example, if the goal is to come up with a distinctive sales proposition, several important factors need to be considered, like which competitors are vying for the brand’s customers. It’s also valuable to have data on hand to understand why customers switched to the brand over the competitor’s product and what kind of unique offer might be extended to potential customers that reduce their risk.

Source Information

Gather information by talking to current customers. Not only does this produce quality information, but it also provides an excellent opportunity to strengthen relations with existing customers. Social media sites are good places to discover what consumers are saying about the market. Reddit, Quora, and Twitter are excellent sources to gather unfiltered information about what consumers are saying about both the brand as well as the competition.

Surveys, website reviews, and heat maps are also valuable. A review of a competitor’s website can help validate earlier research. Heat maps offer valuable information on where customers focus their attention with attention maps and where it drops using scroll maps. Hover maps track mouse movement while click maps reveal where they’re clicking.

All this data and information gathered are valuable but must be applied as part of a strategy. A survey by competitive intelligence experts Benjamin Gilad and Leonard Fuld revealed that only 45% of companies use the intelligence data they collect.


Ronn Torossian is CEO of 5wpr, a leading pr agency.

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About Ronn Torossian

Ronn Torossian is the founder and CEO of 5W Public Relations, one of the largest independently-owned PR firms in the United States. With over 20 years of experience crafting and executing powerful narratives, Torossian is one of America's most prolific and well-respected Public Relations professionals.

Since founding 5WPR in 2003, he has led the company's growth, overseeing more than 200 professionals in the company's headquarters in midtown Manhattan. With clients spanning corporate, technology, consumer and crisis, in addition to digital marketing and public affairs capabilities, 5WPR is regularly recognized as an industry leader and has been named "PR Agency of the Year" by the American Business Awards on multiple occasions.

Throughout his career, Torossian has worked with some of the world's most visible companies, brands and organizations. His strategic, resourceful approach has been recognized with numerous awards including being named the Stevie American Business Awards 2020 Entrepreneur of the Year, the American Business Awards PR Executive of the Year, twice over, an Ernst & Young Entrepreneur of the Year semi-finalist, Metropolitan Magazine's Most Influential New Yorker, a 2020 Top Crisis Communications Professional by Business Insider, and a recipient of Crain’s New York 2021 Most Notable in Marketing & PR.

Torossian is known as one of the country's foremost experts on crisis communications, and is called on to counsel blue chip companies, top business executives and entrepreneurs both in the United States and worldwide. Torossian has lectured on crisis PR at Harvard Business School, appears regularly on CNN & CNBC, is a contributing columnist for Forbes and the New York Observer, and has authored two editions of his book, "For Immediate Release: Shape Minds, Build Brands, and Deliver Results With Game-Changing Public Relations," which is an industry best-seller.

A NYC native, Torossian lives in Manhattan with his children. He is a member of Young Presidents Organization (YPO), and active in numerous charities