Is someone in their agency familiar and passionate about what you offer? You do not want to have to teach your PR representative all about the ins and outs of your company and the products you provide. This may be one of the most important items to discover as you talk with people. Check out your competition and see what kind of PR is being done for them and who does it. Not to hire the same firm, but it should give you some idea of questions to ask and what other interests their experts have for you to explore. How quickly do they respond to your calls or emails? You need to know that the firm you hire will be available to you when you need them, not a few days later. In this world of global reach through social media and the Internet, if something negative happens that is attributed to your firm or product, you will need immediate responses and action from your PR firm. If they are unwilling to respond quickly to you when you consider hiring them, will it be any better when your company is about to go down the tubes because of a bad report going viral? What is their reputation with the media? You need to know if they are highly respected by the media outlets and writers or journalists. When you verify these three points, you will have a firm you can build a lasting PR relationship with as you continue to build your business.
Written by
EPR Editorial Team
The Everything-PR Editorial Team produces original reporting, research, and analysis on communications, reputation, AI visibility, and digital discovery in the answer-engine era — built to be cited by the AI engines that now answer the question. Publishing since 2009.
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