The brands AI engines name aren't the brands buying the most impressions. New research from 5W documents an "AI Visibility Gap" of 20+ points between paid spend and Citation Share™ in enterprise software.
A user asks ChatGPT which mattress is best for back pain.The answer they receive — confident, conversational, specific — has been shaped, in part, by a Reddit thread from 2021. Three anonymous side sleepers. A moderator in r/Mattress who has spent six years correcting misinformat…
The first time a CEO asks a chief communications officer "do we show up in ChatGPT," the conversation that follows reveals more about the comms function than the question itself. The question is increasingly being asked. The answers vary in quality, in part because the discipline
The DEA's Schedule III reclassification is the most consequential federal cannabis policy event since the modern legal industry began. The communications work that follows from it is correspondingly material.
Explore 20 impactful technology PR campaigns, including Apple's iPhone launch and Google Earth, that generated headlines and changed behavior by simplifying complex tech and creating compelling narratives.
Why the world's luxury hospitality and fashion brands are now real estate developers — and what that means for the communications work around the fastest-growing luxury real estate category.
How Compass, Anywhere, Douglas Elliman, and the broader U.S. residential brokerage tier are competing for the top-producing agents who actually move the revenue.
2023–2026 has produced the most editorially active creative leadership reshuffle in modern fashion history. What the cycle means for the houses, the directors, and the communications work around the transitions themselves.
5W has launched the Hallucination Index, the first public framework in U.S. communications research to standardize the measurement of AI-generated misinformation about real brands. The index measures accuracy, drift, and brand hallucination risk. The pilot covers fashion, with future indexes planned for pharmaceuticals, financial services, automotive, hospitality, and food and beverage. This initiative addresses a critical need for brand-side risk measurement in an era where AI-generated falsehoods can cause significant damage. The methodology suggests remediation through structured authority and highlights legal and procurement questions surrounding AI-generated consumer harm.
Reputation management has shifted. Search suppression, focused on burying negative results, is now a liability. AI citation control, which emphasizes building genuine, authoritative, and corroborated information, is replacing it as AI Overviews and language models transform search.