When most companies think of crisis management, they think of handling the issue in the public sphere. However, more and more, companies realize the best approach to managing crises includes employees in the process. They are, after all, the face of the company; especially in service industries. So, even before
For the past several years the poster child for bad ideas in automotive PR has been General Motors. The ignition switch debacle hurt the company in myriad ways. Thanks to stupid moves by VW and other automakers, the GM story has fallen off the front page, but it’s not been
The Chicago Police Department is still reeling after a task force announced findings that included “decades” of systematic discrimination among law enforcement. Now, officials at the city are faced with a must-decide scenario. “Doing Nothing” is really not an option at this point. Especially since that’s been the tactic used
Chipotle did not weather the e.Coli problem well. Since news about tainted food hit the news, people have been flocking pretty much anywhere else to get their “healthy fast” fix. Now the company is resorting to outright paying people to get fans to come back, literally giving food away. The
Over the past few decades, there’s been a lot of talk about an impending food crisis – a shortage. But in public relations, preparing for a food crisis speaks more specifically to preparing for crisis communications within the food industry. Did someone become sick or – even worse – die
In November 2011, the University of California, Davis’ police handling of a student protest attracted an onslaught of bad publicity. This affected not just the school, but the officers involved, and Chancellor Linda Katehi. The incident involved pepper-spraying students during a peaceful protest related to tuition hikes at the school.
Eventually, it will happen. For information hackers, mobile devices are the holy grail, the opus, their Mount Everest. Crack that code and you have access to just about every piece of information a human possesses. To date, telecom companies have been holding the line against more than incessant attacks from
Hackers obtained and leaked 11.5 million documents from Mossack Fonseca, a law firm based in Panama. The leaked documents stirred up controversy for those mentioned in the files, as well as the companies and public figures they are associated with. The scandal also shed a negative light on the
Long before the Pure Michigan campaign began ten years ago, the state was known for its water. And the Pure Michigan campaign builds on that with breathtaking pictures associating the campaign with water, just as it’s always been. There are the Great Lakes with shorelines dusting the Northern part of
People from around the world looked on as Flint and its government officials bumbled over a catastrophic health issue. The Flint water crisis would become so serious it caused Governor Snyder to declare a state of emergency, and to turn to the federal government for help. Thankfully, Obama reacted swiftly
