Rehabilitation International Secretariat Issues Website RFP

Rehabilitation International Secretariat Issues Website RFP
Rehabilitation International Secretariat Issues Website RFP

The Rehabilitation International has issued this Request for Proposal (RFP) in order to select and contract with a company (“vendor”) to re-design the website { so that is a modern, highly attractive and built with responsive web design.

The Rehabilitation International is seeking proposals from highly qualified, experienced website development companies to design, develop and implement its public-facing website. The chosen strategic partner must be a firm that has experience in managing non- government website design projects, and expertise with best practices regarding:

                • successful website redesign;

                • user experience and usability testing;

                • information architecture;

                • website development and deployment;

                • website hosting;

                • content strategy;

                • search engine optimization;

                • responsive design.


Rehabilitation International is a global organization and network that empowers persons with disabilities and provides sustainable solutions toward achieving a more inclusive society for them. Rehabilitation International’s mission is to advance the rights and inclusion of people with disabilities across the world.

Founded in 1922, Rehabilitation International (RI Global) is a worldwide organization comprised of people with disabilities, service providers, government agencies, academics, researchers and advocates working to improve the quality of life of people with disabilities. With member organizations in more than 100 countries and in all regions of the world, RI Global also provides a forum for the exchange of experience and information on research and practice.

The Rehabilitation International organizational structure consists of President Office, RI Secretariat, 6 Regions, 7 Working Commissions, Executive Committee, Governing Assembly. Additional sections for World Congresses, Africa Fund, GDDF.

The current website was developed in Sumer 2019 by NANO Group. The website is being website is hosted on by NANO Group.

Scope of Work:

Vendor Experience and Development Criteria

Preference will be given to vendors with experience developing non – government websites, with special attention given to vendors’ breadth of experience, references, number of years of experience and expertise of staff.

Additional development criteria include:

3.1.1      Collaborative Effort – The website will be developed through the cooperation of the

Rehabilitation International and the vendor and facilitated under the supervision of a dedicated project management professional in the direct employ of the vendor.

3.1.2      Skilled Team – Vendor will supply a team of user experience, design and development professionals to supplement the development process led by the project manager. This team should include staff members skilled in local government website user experience, navigation and information architecture, local government website design, accessibility, and support and training of the content management system.

3.1.3 Proven Development Process – Vendor should have a proven development process and flexible timeline structure that favors the availability and time commitment of the Rehabilitation International.

3.1.4 Proven Content Management System – The proposed content management software must be a proven platform for website development and non- government website architecture. Development that is requested and approved by the Rehabilitation International should be performed by the vendor utilizing agile software development methodologies that encourage collaboration between the developer and the Rehabilitation International.

3.2 Design Guidelines and Qualifications

The design of the website should be welcoming, attractive and created by a member or members of the vendor’s professional design staff. The final version of the design should be a collaborative effort between the Rehabilitation International and the vendor, incorporating elements that effectively represent the Rehabilitation International’s brand and image through a data-driven and consultative development process.

The vendor should utilize a data-driven design process to gather information to complete a comprehensive redesign of our website.

The techniques should include the best practices of usability and user experience:

  • Homepage heat mapping – the vendor should use heat mapping to collect information about every action taken on the current site to review functionality and behavior. The heat mapping should include where people have clicked, scrolled and hovered on the page.
  • Accessibility validation (WCAG 2.0) – the vendor should analyze the accessibility of the current site and make recommendations for the new site.
  • Site analytics – the vendor should utilize historical site analytics to understand patterns and information useful to the development of the new site.
  • Mobile usability – the vendor should analyze the current site for mobile usability and review the mobile site statistics to understand the needs of the current visitors.
  • User usability testing – usability testing allows vendor to conduct user research with participants in their natural environment to test interaction and identify issues with navigation and layout.
  • Specific design guidelines include:
  • Accessibility – Website design and associated elements should comply with WCAG 2.0 and Section 508 of the Rehabilitation Act.
  • Consistent Website Design – Website design must remain consistent throughout all pages to maximize usability, except where differentiating between departments or sections of the website as requested by the Rehabilitation International.
  • Design Overview – Website design must be visually appealing, incorporating the Rehabilitation International colors and logo where appropriate.
  • Design Process – The vendor shall develop an original design for the Rehabilitation International and over a period of time during the development of the website, consult with key members of the Rehabilitation International website redesign committee to make revisions and alterations to the vendor’s original design submission.
  • Easy Updating – Design elements should include background images, photographs, logos and buttons that are easily updated or swapped out by our staff at any time and without incurring any additional implementation or update charges.
  • Website Design and Content Ownership – Ownership of the website design and all content should be transferred to the Rehabilitation International upon completion of the project.

3.3 Responsive Website

We recognize that there are two ways to build a responsive website – using responsive design and adaptive design. Responsive design provides one layout that fluidly changes depending on the size of the screen. Adaptive design has several distinct layouts for multiple screen sizes that is built for the distinct needs of that device. We are seeking a vendor

partner who has experience in both approaches and who will recommend the best solution for our needs.

The vendor is expected to produce a responsive website for the Rehabilitation International to meet the needs of users accessing the site on a variety of devices, including computers, tablets and smartphones. Vendor must have proven success in previous responsive design projects. The solution should automatically detect the screen resolution of any device and respond with a view of the site that is optimized specifically for that screen. This will ensure that all users will be able to view our site, no matter what device they are using.

The project is expected to include:

  • Clean visual design incorporating the Rehabilitation International logo and branding as identified in
  • Responsive site creation that includes, but not limited to:
  • Creation of responsive templates
  • Creation of fluid grids
  • Navigation redesign
  • Taxonomy and site map
  • Image adjustments
  • Ability to adjust or modify responsive views on individual pages or templates

Due Date:

20 October 2019


Name: Teuta Rexhepi

Name of Entity: Rehabilitation International

Address: 866 United Nations Plaza, Suite 422

City, State: New York, NY 10017


Relevant agencies include Makovsky PR and Makovsky PR.

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