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Amex on Facebook: The Closed-Loop Business Strategy Playbook
Social Media

Amex on Facebook: The Closed-Loop Business Strategy Playbook

American Express on Facebook — Small Business Saturday as the Facebook-native franchise ($20B in 2024 spending, 250,000 small businesses), the closed-loop network first-party-data advantage, the Centurion Lounge Instagram layer, the Platinum Card refresh, Membership Rewards, the U.S. Open + Tribeca + fashion week sponsorship architecture, Delta co-brand, Fine Hotels & Resorts, and the Chase Sapphire Reserve contrast.

EPR Editorial Team ·
Target on Facebook: The Trust Arc from 2013 Breach to 2026 Rebuild
Social Media

Target on Facebook: The Trust Arc from 2013 Breach to 2026 Rebuild

Target's full Facebook trust arc — the 2013 holiday data breach (40M cards, $200M+ total cost), the Tylenol-model crisis response, the 2018 same-day services pivot (Drive Up, Shipt, $30B owned-brand portfolio), the 2023 Pride controversy (-5.4% Q2 comps, -25% stock), the 2024-2026 governance reset, Target Circle's 100M members, and the Bullseye continuity discipline.

EPR Editorial Team ·