Tips on Investing in Customer Experience
Customer experience is all about the way companies engage with their customers throughout every stage of the buying journey. That means customer experience doesn't just support a business, it's the core of every business. From customer support to marketing and sales, every element gives companies a touchpoint and an opportunity to improve the relationship they have with their customers by building trust. Companies that develop trusting relationships with their customers maintain customer loyalty over the long term. According to recent studies, about 80% of all customers believe that the experience that companies provide for them is just as important as... Read More >