The City is seeking the services of an experienced website design firm to re-design, develop, implement, and possibly host a website for the City. The City recognizes the importance of having a website that provides effective citizen engagement and communication and functions as a single source site of information for our constituencies. The overall goal is to redesign the website to improve citizen engagement, to increase communication, and to provide transparency of government, to incorporate current website technologies, all with simple navigation. The City expects the vendor to re-engineer the site to better reflect the City’s emphasis on improving citizen engagement, communication and using the latest technology.
The City requires this website to be modern, functional,
highly attractive and responsive. From the administrative perspective the site
must be easy to update by users of varied technical expertise from individual
The City of Albany provides essential services to the
community. Enjoy clean parks and playgrounds, fresh drinking water, efficient
trash and snow removal, educational opportunities, entertainment programs and
professional emergency response services that are offered on a daily basis from
one of the many City Departments and Offices. The New York State Office of
Information Technology Services (ITS) was created in 2012 to transform IT
services in an effort to make New York State government work smarter for its
citizens and enable the state to be accessible for businesses through the use
ITS provides statewide IT strategic direction, directs IT
policy and delivers centralized IT products and services that support the
mission of the State.
Scope of Work:
The City of Albany desires a website that provides
electronic access to services and information with clean, obvious, and
intuitive one- or two-click access to desired resources. Priority information
includes forms and applications, processes and procedures, meeting information
including agendas and minutes, policies, reservations, calendars, and other
The design of the website should be welcoming and attractive,
while meeting the needs of our community. The final version of the design
should be a collaborative effort between the City of Albany’s team and the
vendor, incorporating elements that effectively represent the City of Albany’s
brand and image through a data-driven and consultative development process.
Accessibility-Website design and associated
elements should comply with best practice and current ADA standards.
Consistent Website Design – Website design must
remain functionally consistent throughout all pages to maximize usability.
Exceptions where differentiating between departments or sections of the website
may be requested by the City.
Easy Updating – Design elements should include
background images, photographs, logos and buttons that are easily updated or
swapped out by our staff at any time and without incurring any additional
implementation or update charges.
Website Design & Content Ownership –
Ownership of the website design and all content should be transferred to the
City of Albany upon completion of the project.
Design Overview – Website design must be
visually appealing, incorporating the City’s colors and logo where appropriate.
Design Process – The vendor shall develop an
original design for the City of Albany and over a period of time during the
development of the website, consult with the City’s website redesign committee
to make revisions and alterations to the vendor’s original design submission.
Inventory – The vendor shall do an inventory of
the City of Albany’s current website and map out the current hierarchy and
assist the City of Albany to make determinations on what stays, what goes, and
what new prices are needed
Website Development & Go-Live:
The vendor should define their process for
preparing content, development of the actual website and preparing for the
go-live date. It should be clear what will occur in each phase and identify
both vendor and client deliverables.
The solution should be able to preview the
mobile view across different devices and the ability to design and customize a
better user experience for mobile users by allowing us to move, hide and
reorder content to create an optimized mobile view of our website. Responsive
site creation that includes, but not limited to:
Creation of responsive templates
Creation of fluid grids
Taxonomy and site map
Mobile page preview for smartphones, tablets and
Ability to adjust or modify responsive views on
individual pages or templates
Content Management System (CMS):
The vendor’s content management system (CMS)
should be a web-based application that provides the core of the entire
development process, being both the platform for development and the tool by
which system administrators and contributors can update the new website. The
CMS may feature plug-in applications or modules that enhance the functionality
of the website, though core features should center around ease-of-use,
flexibility and, for ongoing stability. The preferred CMS will allow
non-technical content contributors the following abilities:
Administrative Dashboard – The administrative
portion of the CMS shall be accessible for all content contributors and feature
a customizable interface that displays critical shortcuts, on-site items that
require attention, recent activity logs, etc.
Automatic Sitemap – The CMS should automatically
create and update a sitemap and on-page breadcrumbs when content is added, edited
or removed from the site.
Content Expiration – Notification of expiration
of site content shall be received by content owners through notifications
available via the CMS, including a dashboard administrative display and e-mail
notifications. The dashboard should also detail the dates for when specific
content was last updated and allow for notifications when certain time periods
Content Management – A way to add, edit and move
content directly on an assigned webpage without the need to utilize or be
trained on a back-end administrative system.
Content Preview – Content publishers must have
the ability to preview changes prior to publishing on the site.
Content Scheduling – Content added to the site,
whether as part of page content or additions to plug-in applications or modular
elements shall feature delayed posting and automatic expiration abilities.
Hyperlinking – Users who wish to add simple
links – either internal or external – should be provided with an option to do
so through an automatic hyperlinking option.
Menu Updates – Content publishers should be able
to add and update menu items if assigned the appropriate permission level.
Online Help and Training Videos – Access to
support materials including, but not limited to: online training manuals,
support FAQs, customer support, forums, etc. forums, instructional videos,
Page Templates – Content publishers must have
the option to use pre-created page templates to assist in the formatting and
development of new content.
Widget Support – Content publishers should have
the ability to place widgets or content blocks on page mtemplates that serve
specific purposes and streamline the template building process. Widgets can represent
any key function such as calendars, directory, e-notification, FAQs, search,
Template Sharing – Content publishers must have
the option to share templates with and use templates from a wider community
pool which shares consistent page development.
PDF Conversion – Ability to convert documents to
PDFs via an included PDF conversion tool.
Spell Check – Editor should include spell-check
WYSIWYG Editor – The CMS must have an advanced
WYSIWYG rich text editor for content additions and updates that, while allowing
flexibility for higher-end content contributors, is simple and straightforward,
giving basic content contributors a basic set of fewer options to alter
established site styles.
Support Access – Trained content creators of the
CMS shall have access to live support via e-mail or phone during vendor’s
normal business hours.