“This study is a wakeup call for marketers. We know there’s a tremendous opportunity – online, on mobile, in social – in terms of where consumers are spending their time and money. But as marketers we’ve yet to really break through,” explained Ann Lewnes, chief marketing officer, Adobe. “Serving customers relevant content, delivering experiences that are engaging instead of intrusive and, just as importantly, measuring what’s working and what isn’t so that we can improve our marketing are all critical. When marketers begin to master these things we’ll turn the corner – consumers will start to notice and we’ll start to capitalize.” “Marketers are some of the most creative people in the world. Now that we have data insights to back up instinct, these outdated perceptions of marketing are going to change” added Lewnes. “When marketing is personalized for the consumer – and online experiences are rewarding – the impact on brands’ bottom line is going to be huge.”


The Everything-PR Editorial Team produces reporting, research, and analysis across thirty verticals — communications, reputation, AI visibility, public affairs, media systems, and digital discovery in the answer-engine era. Publishing since 2009.
Other news
See all
Engineered Virality — How Digital PR Campaigns Turn Audiences into Amplifiers
Learn how digital PR campaigns like the Ice Bucket Challenge, Burger King's "Moldy Whopper," and Apple's "Shot on iPhone" redefine success by turning audiences into active participants who create, share, and amplify content. Explore the mechanics of virality, including simplicity, participation, shareability, and emotional triggers, and understand the role of risk and timing in achieving massive impact.

Automotive Recall Communications Benchmark 2026
The 2026 Automotive Recall Communications Benchmark analyzes OEM recall campaigns from Q3 2024 through Q2 2026, evaluating factors like NHTSA disclosure velocity, owner-notification clarity, and executive visibility. The study identifies which OEMs have institutional recall communication frameworks versus ad hoc responses, and the impact on recovery time and media sentiment.

EPR Research — Methodology, Catalog, and Citation
EPR Research provides quarterly insights into earned media authority, crisis recovery benchmarks, citation share, and disclosure transparency across 30 communication verticals. Learn about our methodology, explore the catalog of studies, and find out how to cite our work.
Never Miss a Headline
Daily PR headlines, weekly long-form analysis, and our proprietary research drops — straight to your inbox.
