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Twitter Abuse and the Brand Communications Question
Social Media

Twitter Abuse and the Brand Communications Question

Twitter has been the primary battlefield for brand-targeted abuse and platform-native pile-ons across the past several years. McDonald's #McDStories continues to be the canonical reference — the January 2012 promoted-hashtag campaign that flipped within hours into one of the most-cited hashtag hijackings in marketing history. The pattern has been hardening as the platform's user base grows.

EPR Editorial Team ·