Insights

The Basics of PR

Whether you’re an entrepreneur or an aspiring social media celebrity, you’ll have surely considered the need to form a solid PR strategy. Like most new players, however, you’re unlikely to have much access to a PR professional or agency. In lieu of your own personal PR team, we’ve covered the

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in house marketing

Should More Brands Bring Marketing In-House?

Artificial intelligence and automation have made marketing management more accessible to even those who have no prior experience. Now, an increasing number of businesses are beginning to consider bringing more marketing operations under their own roof instead of sourcing the work to marketing or digital agencies. Of course, a marketing

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social media strategy

Faster than a Speeding Bullet?

If you’re old enough to remember this description of Superman and are in charge of your company’s marketing and reputation, read this because the environment has indeed changed and there’s also a new sheriff in town and its name is social media. What’s faster than a speeding bullet today is

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customer service

Resolve Customer Issues with Live Chat

Nervous about adding live chat to your online store? Your reservations are understandable, especially if you’re used to working with customers over email. With email, customers rarely expect an instant reply; you can use these expectations to decide which emails to answer, and in what order. Moving to live chat,

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customer service

Creative Ways to Thank Your Customers

Showing appreciation is one of the simplest ways to build rapport in any relationship, and the one that you form with your customers is no different. Indeed, showing your customers that you care is one of the easiest ways to strengthen your brand-customer bond, and yet surprisingly few businesses take

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maximize profits

Maximizing Performance as a ‘One-Person Show’

The idea of entrepreneurship or a freelance lifestyle is attractive to many marketing professionals. After all, what could be better than setting one’s own schedule, answering to zero bosses, and finding fulfillment in work? Working solo has a long list of perks and benefits, but this lifestyle is far from

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Top Tips for Budding Entrepreneurs

As the founder of successful production company Modern Producers, Adrian Wood has a thing or two to say about building a workable subscription model. And a growing business. The key, he says, is putting himself in the position of the customers and determining what an up and coming producer would

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Agency-In-House-Collaboration

How a Marketing Agency Can Assist Business with Growth

Depending on the industry, finding space to grow can be difficult. This means that sales and customer growth need to correspond with each other, and success in these categories comes from a strong approach to marketing. However, not every business has an in-house marketing expert. And often, it can be

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collaborative work spaces

Are Open Collaborative Offices Really the Solution?

Seemingly everywhere, a new start-up opens its doors to new employees, boasting about open office space and a collaborative environment. These open office plans are a newer trend, and the idea is that employees can share more time together, encouraging more brainstorming and creative flow. It sounds great in theory,

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