Best Tactics for Measurement in PR and Why it’s so Valuable

2015-05-27 by Ronn Torossian

Measurement in PR - Ronn Torossian


How can you tell if your PR is working, and what is your return on investment (“ROI”) for the money you spend on PR? ROI on PR is not as easy to measure as many of the metrics and analytics you find on social media sites, but you can still measure certain aspects of the effectiveness of your PR efforts.

New Leads

When you run a PR campaign in social media and other areas such as print newspapers, magazines, and trade journals, you should see a bump in the active consumer leads your company receives. One place where this is easier to monitor is your website. When you run a major PR campaign, you should see where many of the leads were generated with ads, articles, and such.

After you subtract the impact of any SEO, PPC, and paid advertising, the remaining progress will be primarily from PR efforts. You may also see growth in the number of followers you have on social media sites.

Stronger Contacts

If your PR campaign is having a positive impact on your target customers, your sales people will be having a more positive experience from the first conversations. Customers will feel more at ease in asking questions that can lead to sales, rather than being wary of asking such questions. They will also feel more comfortable in trusting your company’s products and personnel if the PR has left them with a positive impression.

Faster Sales

If the PR campaign is successful, you can cut 10% or more off the time from first contact to payment for your product or service. In turn, that allows your sales staff to spend that extra time working with other potential customers. As the trust continues to grow, online keyword searches will incorporate your company name rather than the type of service and a location.

When that happens, you can see it from search engine analytics.

Crisis Management

Another area where you can measure the impact of PR is when the worst happens. When the only way to deal with the problem is with a well-planned campaign to maintain market share and protect your company’s good name, you will see how effective your PR campaign is.


There are other ways you can measure the effectiveness of your PR campaign. But it is important to be aware of what is working, what needs to be changed to get better results, and what is not helping your company grow. Until you know how well the plan is working, you are just throwing money and hoping for a good outcome.

Make sure you know what is happening and what can be done to improve your growth potential through PR.

About Ronn Torossian

Ronn Torossian is the Founder and CEO of 5W Public Relations. He is an experienced leader in the public relations industry with over 20 years of experience. Ronn Torossian has been named as Public Relations executive of the year by the American Business Awards, and has run countless award-winning Public Relations programs.

Ronn Torossian: Insights from a Native New Yorker and CEO of 5WPR

Ronn Torossian is the founder and CEO of 5W Public Relations, one of the largest independently-owned PR firms in the United States. With over 20 years of experience crafting and executing powerful narratives, Torossian is one of America's most prolific and well-respected Public Relations professionals. Since founding 5WPR in 2003, he has led the company's growth, overseeing more than 200 professionals in the company's headquarters in midtown Manhattan. With clients spanning corporate, technology, consumer and crisis, in addition to digital marketing and public affairs capabilities, 5WPR is regularly recognized as an industry leader and has been named "PR Agency of the Year" by the American Business Awards on multiple occasions. Throughout his career, Torossian has worked with some of the world's most visible companies, brands and organizations. His strategic, resourceful approach has been recognized with numerous awards including being named the Stevie American Business Awards 2020 Entrepreneur of the Year, the American Business Awards PR Executive of the Year, twice over, an Ernst & Young Entrepreneur of the Year semi-finalist, Metropolitan Magazine's Most Influential New Yorker, a 2020 Top Crisis Communications Professional by Business Insider, and a recipient of Crain’s New York 2021 Most Notable in Marketing & PR. Torossian is known as one of the country's foremost experts on crisis communications, and is called on to counsel blue chip companies, top business executives and entrepreneurs both in the United States and worldwide. Torossian has lectured on crisis PR at Harvard Business School, appears regularly on CNN & CNBC, is a contributing columnist for Forbes and the New York Observer, and has authored two editions of his book, "For Immediate Release: Shape Minds, Build Brands, and Deliver Results With Game-Changing Public Relations," which is an industry best-seller. A NYC native, Torossian lives in Manhattan with his children. He is a member of Young Presidents Organization (YPO), and active in numerous charities